Refund policy
What is the returns/exchange and refund policy?
At CODE, we value customer satisfaction and want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your shopping experience is smooth and convenient. Please read our return policy guidelines outlined below:
Eligibility for Returns:
You can initiate a return within 30 days from the date of purchase.
The product must be in unused condition, with all original tags and packaging intact.
Customized or personalized shoes are not eligible for return unless there is a manufacturing defect.
Return Process:
To initiate a return, please contact our customer support team or visit our online returns portal.
Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
Pack the product securely in the original packaging or a suitable alternative to prevent any damage during transit.
Include the RA number and a copy of the original invoice in the return package.
Return Shipping:
Customers are responsible for the return shipping costs, except in cases of manufacturing defects or order errors made by Code.
We recommend using a trackable shipping method to ensure the safe return of the product.
Code will not be responsible for any lost or damaged packages during return shipping.
Refund and Exchange:
Once we receive the returned item and verify its eligibility, we will process the refund or exchange.
Refunds will be issued in the original form of payment used during the purchase.
Shipping charges and any applicable taxes are non-refundable.
If you prefer an exchange, we will assist you in finding an alternative product of your choice, subject to availability.
In case of a manufacturing defect or an error on our part, we will cover the return shipping costs and provide a full refund or exchange.
Exceptions:
Used, worn, or damaged products beyond normal wear and tear are not eligible for return.
Clearance or sale items may have limited or no return options, as indicated during the purchase.
Return Status Updates:
You can track the status of your return through our online returns portal or by contacting our customer support team.
Please note that our return policy is subject to change, and any updates will be communicated on our website. We encourage you to review the return policy before making a purchase. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.
Thank you for choosing CODE. We appreciate your business!
I placed an order last week and would like to get it cancelled. What's the process?
At Code, we understand that circumstances may arise where you need to cancel your order. We strive to provide a seamless shopping experience for our customers, and we have established the following order cancellation policy:
Cancellation Eligibility:
You can request to cancel your order as long as it has not been processed or shipped from our warehouse.
Once the order has been shipped, it is no longer eligible for cancellation. You may refer to our return policy for options to return the product after receiving it.
Cancellation Process:
To request an order cancellation, please contact our customer support team as soon as possible.
Provide your order details, including the order number and reason for cancellation.
Our customer support team will review your request and assist you accordingly.
Refund for Cancelled Orders:
If your order is eligible for cancellation and has not been shipped, we will process a full refund for the order amount.
The refund will be issued using the original payment method used during the purchase.
Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment processor.
Exceptions:
Once an order has been shipped, it cannot be cancelled. You may refer to our return policy for instructions on how to return the product once you receive it.
In case of personalized or customized shoe orders, cancellation may not be possible if the production process has already begun.
Communication and Confirmation:
Our customer support team will communicate with you regarding the status of your cancellation request and provide confirmation once the cancellation has been processed.
It is important to note that submitting a cancellation request does not guarantee that the order can be cancelled if it has already been processed or shipped.
We encourage you to carefully review your order details before completing the purchase to ensure accuracy. If you have any questions or need further assistance regarding order cancellations, please don't hesitate to reach out to our customer support team.
Please note that our order cancellation policy is subject to change, and any updates will be communicated on our website. We appreciate your understanding and cooperation.
Thank you for choosing Code. We value your satisfaction!
